Run into issues on your iPhone or iPad and need remote assistance from your friend or a technician? TeamViewer QuickSupport is such a iOS screen remote sharing app can help you achieve that. It provides us the easy, fast, and secure remote access and is already used on more than 1.8 billion devices worldwide.
Requirements:
- On your iPhone or iPad:
iOS 11 or later is required on your iOS device. Also install the TeamViewer QuickSupport app, available for free on App Store, on the iPhone or iPad that you wish to control. - On the other device you want to connect with:
Install the latest TeamViewer, TeamViewer 13 or later, on the device you want to connect with. This is possible with Windows, macOS, Linux, Android, or iOS devices. You can use TeamViewer for free if you’re not using it for commercial tech support purposes.
Share your iPhone and iPad screen remotely using TeamViewer QuickSupport
Open the TeamViewer QuickSupport app on your iOS device, you will get an ID. Forward this ID to your friend or supporter.
He or she can then run TeamViewer on your computer or mobile phone to establish a connection with your iPhone or iPad. If the supporter run TeamViewer on a Windows PC, he or she can click Remote Control from the left pane, then input your ID in the Control Remote Computer > Parter ID box, select Remote Control, then hit Connect. On your iPhone or iPad, you will see the prompt to allow remote support instantly. Tap Allow button to accept the connection. Both of you will then open the Chat window on your device. You can start explaining the issue you have encountered.
To start screen sharing, you need execute the following steps:
Swipe your iPhone or iPad screen from downward up to access the Control Center if you are using iPhone 8 or an earlier model. But if you have an iPhone X, than accessing Control Center will be different. To see Control Center on the iPhone X, swipe down from the display’s right horn.
Tap the Recorder icon in the Control Center bottom section, select TeamViewer from the list, then tap Start Broadcast.
Can’t find screen recording in Control Centre?
In this iPhone screen video recording guide, we have explained how you can add screen recorder and other options to iPhone iPad control center.
The iPhone or iPad is now accessible remotely from a computer or another mobile device. Your technician can see your complete iPhone or iPad screen and any activities on your device so he or she can easily instruct you what to do while keeping track of progress. Technicians can also chat, transfer files back and forth, view device information, push settings, and much more. This is very effective during troubleshooting.
Can I remote and control iphone from Mac from these step? I followed your step it’s only see their screen but cannot control.